A journey map is a visualization of the process that a person goes through in order to accomplish a goal.
This is something we do at the Strategy, it is very important to think about this before designing and coding any software project. Otherwise is destined to fail.
Some nerds want to know what's under the hood. We are the same kind.
Our AX3 Framework is a group of methodologies and tools, improved over the past 14 years with hundreds of projects. Here are some we use: