The Heart and Innovation Behind MTS
MTS is a real estate management company with over 23 years of market experience, making it a benchmark in the industry and having consolidated a unique business model under which corporate, logistical, and commercial assets are managed. A major differentiator is their relentless pursuit of an extraordinary service experience; the company’s most valuable asset is its team. They have built a team of exceptional individuals whose talent, passion, and joy deliver outstanding results. However, there was one missing element: a structured process that allows the team to be more efficient, faster, and have real-time access to information. This need led to the decision to renew and improve their current digital platform, making it far more agile and efficient.
Story Highlights
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Decentralization of Information: The information on contracts, real estate units, maintenance activities, and budgets was dispersed across multiple systems or stored manually. This resulted in delays in updating data and generated inconsistencies that negatively impacted decision-making.
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Inefficiencies in Operational Processes: The coordination of maintenance activities and budget management was carried out manually, increasing the risk of errors, delays, and duplicate efforts. The lack of automation and cloud-based solutions prevented operational tasks from being executed optimally and promptly.
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Lack of Integration with Financial Systems: The absence of a direct, daily link with the accounting software made it difficult to obtain real-time information, limiting transparency and control over the costs associated with the assets. This disconnect between the financial and operational departments created uncertainty in budget planning and tracking.
Technology moves us faster and better
To address the identified challenges, we implemented an integrated web platform that centralizes and automates real estate asset management, transforming manual and fragmented processes into efficient and coordinated workflows.
Regarding maintenance activity management, the solution features a specific schedule for each real estate asset, assigning a responsible person and designating the provider in charge of executing the maintenance tasks. This provider also has direct access to the platform, facilitating coordination and activity tracking. Additionally, the tool allows users to report issues or failures, triggering corrective processes immediately and ensuring continuous operational integrity and asset security.
With respect to budgeting, the platform enables detailed budget planning for each asset, integrating the projection of expenses and the necessary resources. Budget execution and tracking are carried out in real time thanks to the connection with the accounting software, which provides users with the necessary information to make decisions based on accurate and updated data, thereby optimizing the financial management of each project.
Supplier management is optimized through a module that allows the creation, evaluation, and approval of each supplier. This includes managing supplier user accounts, who can access the platform to coordinate and execute maintenance activities. This mechanism ensures direct communication and rigorous control, ensuring that only qualified and approved suppliers participate in the value chain.
In the area of purchasing, the solution enables the issuance of purchase orders that go through an approval process based on different profiles assigned within MTS. This approval workflow ensures traceability and control in the execution of each transaction, allowing that once approved, the orders integrate with the accounting software and immediately affect the asset’s budget execution in real time.
Finally, the integration with the accounting software consolidates financial information by synchronizing expenses and incomes related to real estate assets. This integration offers a holistic and real-time view of each asset’s economic performance, enabling detailed analysis and strategic decision-making based on concrete data.
With this solution, MTS has not only optimized the operational management of its real estate assets but has also strengthened financial control, supplier coordination, and responsiveness to issues, ensuring a comprehensive and scalable management system that meets the current and future needs of organizations.